Job Description
Job Title: Application Support Specialist - Oracle KYC and Hot Scan
for leading Bank in Riyadh , Saudi Arabia
1. Application Support:
- Provide tier 2/3 support for Oracle KYC and Hot Scan applications.
- Troubleshoot and resolve complex technical issues, collaborating with development teams as needed.
2. Technical Expertise:
- Develop and maintain expertise in Oracle KYC and Hot Scan solutions.
- Stay up-to-date with Oracle product updates, patches, and best practices.
3. Troubleshooting:
- Investigate and resolve technical issues related to Oracle KYC and Hot Scan applications.
- Collaborate with cross-functional teams to identify root causes and implement solutions.
4. Maintenance and Upgrades:
- Perform regular maintenance tasks, such as patching, backups, and configuration changes.
- Assist with upgrades and implementation of new features.
5. Compliance:
- Ensure Oracle KYC and Hot Scan applications comply with regulatory requirements and industry standards.
- Collaborate with compliance teams to ensure solutions meet regulatory needs.
6. Documentation:
- Maintain detailed documentation of application configurations, troubleshooting procedures, and resolution steps.
Requirements:
Job qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in application support, preferably with Oracle KYC and Hot Scan solutions.
- Strong technical expertise in Oracle applications and databases.
- Excellent problem-solving skills, attention to detail, and ability to work under pressure.
- Strong communication and collaboration skills
Desired Candidate Profile
Nice to Have:
- Experience with other Oracle products (e.g., Oracle Financial Services Analytical Applications).
- Knowledge of regulatory requirements and industry standards (e.g., AML, KYC, FATCA).
- Familiarity with scripting languages (e.g., SQL, Python).
- Certification in Oracle applications or related technologies.
Skills:
- Oracle KYC and Hot Scan expertise
- Application support and troubleshooting
- Technical problem-solving and resolution
- Compliance and regulatory knowledge
- Communication and collaboration
- Documentation and knowledge management
