Overview
Visible Stars CX Journeys
Learn how you can answer journey-based questions, conduct behavioral analysis, and predict experience outcomes.
CX Journeys is built for teams who need to understand the path a customer takes across channels and touchpoints — not just how a single interaction went. It is the right tool when the question is "where does this journey break down and why," as opposed to "what does this one customer's history look like," which is what CX Profiles is for.
Journey Optimization
Unify data sources and resolve identity across channels to gain a comprehensive view of customer journeys. Uncover common paths and areas for improvement with powerful query and visualization tools.
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Behavioral Segmentation
Group customers by common behaviors, experiences and other attributes to uncover trends and identify priority segments. Use experience feedback to enhance your understanding of all customers in a segment, including the silent majority.
Actionable Insights
Operationalize journey insights by triggering alerts in Visible Stars or workflows in 3rd-party platforms to drive targeted actions. And with its intuitive visualizations and deep analytics, your team will know where to focus for driving experience improvements.
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